Killing Joke dit:D'après les commentaires du KS ils n'auraient pas encore tout envoyé. Perso je vois pas comment avec ce genre d'organisation pour l'expédition il pourrait ne pas y avoir un pourcentage de perte au feu au final (des sets non envoyés pour telles ou telles personnes, ou jamais reçues car perdus ... ou volés !) Moi aussi les 2 enveloppes (4 sets reçus sur 10) étaient déchirées et rafistolées par la poste ! (alors que le papier bulle à l'intérieur était intact ...). Là individuellement on ne sait même pas combien de sets commandés ont été expédiés ou pas. Je comprends que ce ne soit pas facile à gérer pour eux mais pour l'expédition et l'organisation de l'expédition ils s'y sont quand même pris comme des manches.
Je suis du meme avis, cependant ça mériterait un peu plus de transparence pour éviter le lynchage.
Hello everyone, we are unfortunately already in mid September and many people haven’t got their rewards so far. We apologize for this but believe us, is has been our focus to resolve it with all our strength. What is going on now We had informed you in the comments section that we have been in daily communications with the local post office due to their restriction of the number of packages the allowed us to send each day. Finally, this week we made two meetings with the head of the greek post office and we have been assured that they want to help us and they did apologize for the whole mess that we want to give to you. Let me remind you that we had to repack the whole stock after their instructions, in order to continue the procedure when the first packages were sent. It seems that their proposal was unorthodox and a small change has to be made again to complete the shipping. It seems that major errors were made and insufficient instructions were given from their employers causing the delay What is happening nowRight now, we are anticipating an update from the head of the post office on the resolution of the matter. A change in packaging or a fee might be required to continue this process, but from the moment we are receiving these instructions, the whole stock is going to be picked up in a day and sent to you. Status Update Right now, only about 50% of the orders has been sent. Packages have returned back to us after discovering the mistake. We are keeping track of what has been packed, so no package has been lost. The next steps We had informed you of a special offer from our website in mid September. We have halted this, since we want to complete the shipping to you before selling our coins open to the public. Next week, we are going to receive the news and inform you ASAP, starting the packing again in double shifts. We are estimating that the repacking (according to the feedback we received) can be finished in 4 days making it possible to send all the coins at the end of the next week. After we have completed all the orders, we are going to place the coins in our website, with the special offer we had mentioned before. We will have been given exact instructions and all the assurances from the postal service so the procedure will be different than now, but a shipping cost will be added. Some words from our heart We do understand your frustration having received a part of your order. We apologise for this and of any uncairtainty you have been through the past days. We want to tell you again that we did anything possible to resolve it as efficiently as possible and that are not just throwing excuses. This whole shipping process has been a nightmare for us, facing problems that we had not faced in previous projects. We want to sincerely apologise to you for not responding in the previous week but we wanted to get a concrete response before giving it to you. We also thank you for posting here or the the social media pictures of the coins you have received. We are happy that you love them this much and it certainly gives us strength.
D’après le dernier update, tout (hormis une petite 100aine d’enveloppes endommagées ou pour cause de changement d’adresse tardif) a été expédié aujourd’hui, en envoi prioritaire. Dans 3 à 5 jours, tout le monde devrait être livré
Colis reçu (en Belgique) contenant le set collector et 30 pièces d’or medievales et je suis vraiment satisfait de la qualité. Les pièces sont belles, grandes et assez épaisses. Elles vont faire leur petit effet sur la table. Les enfants ont crus que j’avais trouvé un trésor
